At House of Viora, every order is prepared with intention and care.
Here’s what you can expect:

Processing Time

Orders are processed within 2–3 business days. This allows us to ensure your journal arrives beautifully packaged and protected.

Shipping

Domestic orders typically arrive within 3–7 business days depending on location. Once your order ships, you’ll receive a confirmation email with tracking.

Returns

Because our journals are printed and packaged with quality control and handled closely, all sales are considered final. However, if your item arrives damaged or defective, we will gladly replace it.

To request support, please email us at: support@viorahouse.com

Returns & Exchanges

If you received the wrong color or your order was damaged in transit, we are happy to help make it right.

Lost or Stolen Packages

If your package was marked as delivered but cannot be located, please contact your carrier. We are unable to replace packages that are scanned as delivered.

We want you to feel cared for every step of the way — please reach out if you need assistance.